Dynamos Football Club Privacy Policy
Dynamos Football Club (“Dynamos FC”, “we”, “us”, or “our”) recognises that your privacy and the security of your personal information are extremely important. This Privacy Policy explains how we collect, use, share, store, and protect your personal information, as well as the rights you have in relation to that information.
This policy applies when you interact with Dynamos FC in person, over the phone, online, through our websites, mobile applications, ticketing platforms, membership systems, or via our official social media platforms (collectively referred to as our “Services”).
Key Points at a Glance
- Dynamos Football Club is a professional football club based in Harare, Zimbabwe.
- Your personal information may be shared internally within Dynamos FC’s operational and administrative structures where necessary.
- We engage trusted third-party service providers to process personal information on our behalf, some of whom may be located outside Zimbabwe.
- You have legal rights regarding the personal information we hold about you, which are explained in this policy.
- We may send marketing and promotional communications where permitted by law. You may opt out at any time by contacting us.
- We may display advertising and promotional content related to Dynamos FC across our digital platforms and partner channels.
Who We Are
References to “Dynamos FC”, “we”, or “us” mean Dynamos Football Club and its associated administrative, commercial, sporting, and community operations.
What Personal Information We Collect
We may collect and process the following categories of personal information:
- Information you provide directly, such as your name, postal address, date of birth, telephone number, email address, payment and banking details, and any correspondence or feedback you submit to us.
- Service-related information, including ticket purchases, memberships, merchandise orders, event attendance, and transaction history.
- Account information, including usernames, passwords, and authentication details for our digital platforms.
- Marketing preferences, including your choices about receiving promotional communications.
- Technical and usage information, such as device type, browser type, IP address, and how you interact with our websites, applications, and digital services.
- Communication data, including whether you open emails, click on links, or interact with our digital campaigns.
- Information from third-party sources, including publicly available information, social media platforms, analytics providers, marketing partners, and fraud prevention agencies.
Legal Basis for Processing Personal Information
We process your personal information only where we have a lawful basis to do so, including:
- Consent – where you have given clear permission for a specific purpose.
- Legitimate interests – where processing is necessary for our operations and does not override your rights.
- Performance of a contract – where processing is required to deliver tickets, memberships, merchandise, or services.
- Legal obligation – where required by applicable laws or regulations.
- Fraud prevention and security – to protect Dynamos FC, supporters, and partners.
- Vital interests – where necessary to protect life or safety.
- Legal claims – where required for legal proceedings or dispute resolution.
- Publicly available information – where information has been made public by you.
How We Use Your Personal Information
We use personal information to:
- Provide services such as ticketing, memberships, merchandise sales, competitions, and fan engagement initiatives.
- Personalise experiences, including tailoring content, offers, and communications to supporters.
- Analytics and improvement, helping us understand fan engagement, improve our services, and enhance matchday and digital experiences.
- Communicate with you, including responding to enquiries, providing service updates, and sharing relevant club news.
- Marketing and promotions, where permitted, including offers, campaigns, and club-related announcements.
- Website functionality and cookies, to improve performance and user experience (see our Cookie Policy for details).
Who We Share Personal Information With
Service Providers
We may share personal information with trusted third parties who support our operations, including:
- Ticketing and payment service providers
- Marketing, advertising, and media agencies
- IT infrastructure, hosting, and security providers
- Analytics and research partners
- Logistics and merchandise fulfilment partners
- Professional advisers such as lawyers, auditors, and consultants
- Social media platforms where we engage with supporters
These parties process personal information only on our instructions and under appropriate confidentiality obligations.
Other Disclosures
We may also share information:
- In connection with a restructuring, sale, or transfer of Dynamos FC operations
- Where required by law or a regulatory authority
- To protect the rights, safety, and property of Dynamos FC, its supporters, or partners
International Transfers
Some of our service providers are located outside Zimbabwe. Where personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Marketing Communications
We may contact you with information about Dynamos FC matches, merchandise, events, promotions, and initiatives where permitted by law. You may opt out of marketing communications at any time by contacting us using the details below.
Service-related communications (such as ticket confirmations or important updates) will still be sent where necessary.
Your Rights
Subject to applicable law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Restrict or object to processing
- Request deletion (“right to be forgotten”)
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below. We may require proof of identity to protect against unauthorised requests.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements.
Security Measures
Dynamos FC maintains appropriate technical and organisational safeguards, including:
- Firewalls, encryption, and secure access controls
- Industry-aligned information security practices
- Restricted access on a “need-to-know” basis
Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact:
Email: privacy@dynamosfc.co.zw
Post: Data Protection Officer, Dynamos Football Club, Harare, Zimbabwe
Policy Updates
This Privacy Policy was last updated in February 2026. We may update it from time to time and will take reasonable steps to notify you of material changes.